Telegram Support Desk
Deposits, withdrawals, verification, bonus eligibility and account access. Lead with your transaction reference and the approximate time — that alone resolves most tickets on the first reply.
Open @bbxxyyzSend A Message
Write To Us
Give us as much detail as you can — transaction reference numbers, timestamps, your phone model — and we can usually resolve something on the first reply instead of the fourth.
Community & Updates Channel
New Tojay app versions, verified APK links, slot releases and promotion announcements. Join this one if you want to hear about an update the day it ships rather than a fortnight later.
Open @yn_gamesResponsible Gaming Requests
If you want a deposit limit applied, a cooling-off period set, or a permanent self-exclusion, message the support desk and say so directly. It is actioned without questions and without any attempt to change your mind.
Responsible GamingResponse time targets
Telegram support deskUnder 5 minutes
Stuck deposit investigation15–45 minutes
Withdrawal status queryUnder 30 minutes
Limit or self-exclusion requestImmediate
Site correction or feedbackWithin 48 hours
Targets, not guarantees. Peak evening hours and public holidays can stretch the middle two.
Save Yourself A Round Trip
What To Include In Your First Message
Support agents cannot look anything up without an identifier. Including these four things turns a three-message exchange into a single reply.
1. The reference number
Every deposit and withdrawal generates one. It is the fastest way for an agent to find your transaction — far faster than a screenshot.
2. The rough time
"Around 9:40 pm tonight" is enough. It narrows a search across thousands of records to a handful.
3. The method used
Easypaisa, JazzCash, bank transfer or USDT — each is settled through a different rail with different timings.
4. What you expected
One line describing what should have happened and what actually did. It prevents a long clarification loop.
Never send these: your password, your one-time verification code, a photograph of
your PIN, or remote-access permission for your phone. No genuine support agent — ours or the
operator's — will ever ask for any of them. A request for one is proof you are talking to an
impersonator.
Before You Message
Support FAQ
No. We are an independent affiliate site, not the operator. We cannot see your balance, release a withdrawal, reverse a bet or reset your password. What we can do is tell you exactly which team to reach and what information they will need, and escalate on your behalf where we have a channel to do so.
Wait ten minutes first; most "missing" deposits are simply in transit. If it is still not showing, message the Telegram desk with the transaction reference, the amount, the method and the time. Do not send a second deposit in the meantime — that creates two transactions to reconcile instead of one.
Three causes cover nearly every case: the name on your gaming account does not match the name on the receiving wallet or bank account; a bonus wagering requirement has not been met; or first-time identity verification is still running. Support can tell you which one applies in seconds.
Yes — English, Urdu and Roman Urdu, at every hour. Write in whichever you are most comfortable with; clarity matters more than language.
Send the link, username or file name to the support desk. We publish warnings in the community channel and pass verified reports to the operator. If you have already installed a suspicious build, uninstall it, change your password from a different device, and tell us immediately.
Yes, and it is the request we take most seriously. Message the support desk and ask for a deposit limit, a cooling-off period or a permanent self-exclusion. It is applied without questions and without any attempt to persuade you otherwise. If you would like to talk to someone beyond us, please also reach out to a qualified support service in your area.